Fierce Leadership: A Bold Alternative to the Worst “Best” Practices of Business Today - Susan Scott (2009)

Introduction

The Idea of Fierce

Fierce Practice #1. From 360-Degree Anonymous Feedback to “365” Face-to-Face Feedback

Fierce Practice #2. From Hiring for Smarts to Hiring for Smart+Heart

Fierce Practice #3. From Holding People Accountable to Modeling Accountability and Holding People Able

Fierce Practice #4. From Employee Engagement Programs to Actually Engaging Employees

Fierce Practice #5. From Customer Centricity to Customer Connectivity

Fierce Practice #6. From Legislated Optimism to Radical Transparency

Conclusion

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