Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today - Susan Scott (2009)
Fierce Practice #1. From 360-Degree Anonymous Feedback to “365” Face-to-Face Feedback
Fierce Practice #2. From Hiring for Smarts to Hiring for Smart+Heart
Fierce Practice #4. From Employee Engagement Programs to Actually Engaging Employees
Fierce Practice #5. From Customer Centricity to Customer Connectivity
Fierce Practice #6. From Legislated Optimism to Radical Transparency